Cancellation - Refund Policy

RETURN POLICY 1. Return Conditions

1.1. The right of withdrawal for purchased products is 14 days. The products must be unopened and unused.

1.2. Some products, such as paper, fabric or hygiene products, are excluded from the right of withdrawal.

2. Return Process

2.1. To request a refund, users can create a request on the site or send an e-mail to info@giezzamia.com.

2.2. After we receive the returned product, a refund will be made within 14 business days.

3. Return Shipping Fees

3.1. Shipping costs for defective products belong to our company.

3.2. In other cases, shipping costs belong to the customer.